Intelli Messaging - Refund Policy

Refund Policy for Smart Messaging Services Pty Ltd (Intelli Messaging)

Intelli Messaging has created this refund policy in order to demonstrate our firm commitment to fair and equitable trade practices.

This document should be read in conjunction with the Terms and Conditions available in the Members Section on our web application as provided by Intelli Messaging to any new or existing customer. Any statements made in this document which contradict statements made in the "Vendor Agreement" should be ignored, as the Terms and Conditions will always take priority.

This document is to be read as a policy statement and is not intended to and does not replace any part of the Terms and Conditions or your specific contract of use.

Refunds will not, in general, be given to customers under the following conditions:

Intelli Messaging is not obliged to refund any portion of the Fees in the event that this Agreement is terminated for any reason.

A merchant has allowed a third party or an unknown merchant to access their account through no fault of Intelli Messaging. 

A merchant discovers that the Intelli Messaging Payment system is not suitable for their requirements.

Refunds as a general rule are not made for unused prepaid message credits.

If you, as a merchant, suspect that someone is using your account without your knowledge you must at the earliest opportunity inform Intelli Messaging so action can be taken. Intelli Messaging will always try to resolve any disputed charges, and any disputes will be dealt with on a case by case basis.